Privacy Policy

At Crovenza.pk, every product is crafted by hand with love, and we treat your personal information with the same care. This Privacy Policy explains how we collect, use, and protect your data when you shop with us.

1. Information We Collect

We collect the following information for order processing and improved customer experience:

Full Name

Phone Number

Email Address

Delivery Address

Payment details (for online payments only, secured through third-party processors)

Messages or attachments sent through WhatsApp or our website

We do not store sensitive payment information like full card details.

2. How We Use Your Information

We use your information to:

Process and deliver your order

Verify and manage payments

Contact you regarding order updates, delivery options, or support

Improve website and service experience

Handle returns or replacement requests

Promote new collections, offers, and important policy updates (only if you consent)

3. Delivery & Logistics Partners

To deliver your handmade goodies safely, we share essential delivery details with:

Leopard Courier Service

PostEx

M&P

DHL (for Gulf & International orders)

These partners use the data only for shipping purposes.

4. Data Protection & Security

We use secure technology and encrypted connections to keep your data safe.
Access to customer information is restricted to authorized team members only.

We never sell, rent, or trade your personal information with any third party for marketing purposes.

5. WhatsApp Communication

By placing an order or contacting us through WhatsApp, you agree to receive:

Order confirmation & updates

Customer support messages

Delivery notifications

6. Cookies & Tracking

Our website may use cookies to:

Remember your preferences

Improve shopping experience

Analyze website performance

You can disable cookies anytime in browser settings.

7. Your Rights

You have full control over your information. You can request:

Correction of inaccurate data

Account deletion

Unsubscribe from promotional messages

8. Policy for Minors

Our products are for general audiences.
We do not knowingly collect personal information from children under 13 years of age.

9. Changes in Policy

We may update this page from time to time. Any updates will be posted here with the revision date.

10. Contact Us

For questions, updates, or privacy concerns:

Email: cronvenza@gmail.com
WhatsApp: +923056658936

We’ll always protect your information as carefully as we handcraft your products.