Refund & Return Policy

Last updated: September 17, 2026

At Crovenza, we want you to receive your order in good condition and as described on our website.

If there is a genuine problem with your order, please contact us and we will review the issue.

When Can You Request a Return or Replacement?

You may contact us if:

• You received a damaged product

• You received a defective product

• You received the wrong product

• The product is materially different from the product you ordered

Please contact us within 3 days of receiving your order.

Requests submitted after this period may not be eligible for a return, replacement, or refund.

Damaged or Defective Products

If your product arrives damaged or does not function as described, contact us as soon as possible.

To review your claim, we may ask you for:

• Your order number

• The phone number used for the order

• Clear photos of the product

• Clear photos of the packaging

• A short video demonstrating the issue, where applicable

Please keep the original packaging until your claim has been reviewed.

Providing complete information helps us determine the appropriate resolution.

Wrong Product

If you receive a product different from the one you ordered, please contact us within 3 days of delivery with clear photographs of the product and packaging.

After verification, we may arrange a replacement or another appropriate resolution.

Change of Mind

We currently do not accept returns simply because you changed your mind, no longer need the product, or ordered the wrong product.

Please carefully review the product description, specifications, dimensions, and images before placing your order.

Product Compatibility

For battery-operated products, customers are responsible for checking the product description for battery requirements and specifications before placing an order.

Issues resulting from using incorrect batteries, improper handling, misuse, or modifications may not qualify for a return or refund.

Return Conditions

If a return is approved, the product should generally:

• Be in its original condition

• Include the original packaging where available

• Include all accessories and parts

• Not show signs of misuse, modification, or accidental damage

Do not send a product back before contacting us and receiving return instructions.

Refunds

If a refund is approved, we will arrange the refund using an appropriate payment method.

For Cash on Delivery orders, we may request the information necessary to process the approved refund.

Refund processing time may vary depending on the payment method and financial institution.

Replacement

Where appropriate, Crovenza may offer a replacement instead of a refund.

If the same product is unavailable, we may offer an alternative resolution.

Claims Review

All damage, defect, and return claims are subject to review.

Crovenza may decline a claim where the available evidence indicates that the issue resulted from misuse, improper handling, accidental damage after delivery, unauthorized modification, or other circumstances not covered by this policy.

Contact Us

To report a problem with your order, contact us with your order details as soon as possible.

Email: Crovenza@gmail.com
WhatsApp: +92 316 3496560

Crovenza
Light Up Your Living.