Shipping Policy

Last updated: September 17, 2026

At Crovenza, we aim to make your order experience simple from checkout to delivery.

We currently deliver orders within Pakistan.

Order Processing

Orders are normally processed within 1–3 business days after confirmation.

For Cash on Delivery orders, we may contact you to confirm your order before dispatch.

Orders placed during sales, holidays, or periods of high demand may require additional processing time.

Delivery Time

Most orders are delivered within:

3–7 business days

Delivery times can vary depending on your location, courier availability, weather, public holidays, and other circumstances outside our control.

Remote areas may require additional time.

Cash on Delivery

Cash on Delivery (COD) is available within Pakistan for eligible orders.

For COD orders, payment is made to the courier at the time of delivery.

Please provide an accurate and reachable phone number when placing your order so our team or delivery partner can contact you when necessary.

Shipping Charges

Applicable shipping charges will be displayed during checkout or communicated before your order is confirmed.

Shipping charges may vary depending on the delivery location and order details.

Tracking

When tracking information is available, we may share it with you through the contact information provided with your order.

Tracking updates may take some time to appear after the parcel has been handed over to the courier.

Incorrect or Incomplete Address

Please carefully check your name, phone number, and delivery address before submitting your order.

If a parcel cannot be delivered because of an incorrect or incomplete address, an unreachable phone number, refusal to accept the parcel, or repeated failed delivery attempts, additional charges may apply if the order needs to be shipped again.

Delivery Delays

Once a parcel has been handed to the courier, delivery is also subject to the courier's network and operating conditions.

Crovenza is not responsible for delays caused by courier operations, extreme weather, public holidays, natural events, or other circumstances beyond our reasonable control.

If your parcel is significantly delayed, please contact us and we will assist you in checking its status.

Damaged Parcels

If your parcel appears visibly damaged when delivered, please document the condition of the package and contact us as soon as possible.

For a damage claim, we may request clear photographs or videos of the outer packaging, product, and relevant parts of the parcel.

Each claim is reviewed based on the information provided and the condition of the product.

For more information about damaged, defective, or incorrect products, please see our Refund & Return Policy.

Crovenza
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